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Please browse our frequently asked questions to find out more about the benefits of live-in care. If you have any further questions then please get in touch.

What is live-in care?

Live-in care is the term used when the carer lives with the client in the client’s home. The carer provides a sense of security to the client by living with the client.

The carer will agree a wake-up time with the client and offer the client the assistance they ask for throughout the day up until the client goes to bed.
The assistance needed will differ with each client.

Some clients require assistance with personal care; washing, showering, toileting, dressing, administering of medication or prompting of medication, preparation of meals, beverages, ordering of groceries or grocery shopping, laundry and light house-work, cleaning the rooms the client uses continuously – keeping the home hygenic and well-cared for.

Often this is on top of the client hiring a cleaner – especially if it is a large home.

The carer will be attending to the needs of the client during the day.
This could include taking the client out to cafes and restaurants, shopping or to garden centers, exhibitions or places of natural beauty, leisure centers, fitness classes, meeting friends and/or family and of course GP and hospital/healthcare appointments.

The carer will be in close contact with the client’s family if this is the client’s wish and will often make sure visits to the client are well prepared for.

Again, the carer will usually assist with Birthday and other celebrations and do everything they can to make the client’s life as enjoyable as possible.

How much does live-in care cost?

You should expect to pay around £166 per day for live-in care.

This consists of two fees – one to the carer and one to us.

The live-in carers are self-employed and will be paid directly and will negotiate their own wage and whether they wish to be paid weekly, fortnightly or monthly. Most carers opt for a monthly wage and most carers charge the going-rate of £150.00 per day.

We aim to keep our fees as low as possible but this funds not only the introduction of carers but also on-going invaluable support. Our fee for live-in care is £16.00 per day of care or £15.00 per day for daily care.

When should I get a live-in carer?

As soon as someone starts to struggle with these issues:

A life-limiting illness or condition which requires plenty of rest and/ or oxygen in order to breathe. Live-in carers can provide the general care needed and district nurses can in many instances provide the nursing.

After a fall or operation or recovering from a stroke. Carers not only assist with general day to day care but can also help the clients with their physiotherapy exercises.

Eyesight issues – when someone’s eyesight has deteriorated to the point where they can no longer read use by dates on food, find phone numbers easily and see to move around the house.

Mobility and joint issues such as arthritis – when someone struggles to get out of bed or to walk from the bedroom to the bathroom, when someone’s dexterity in their hands has reduced so they can no longer get washed or dressed, open cupboards, open cartons and packets.

Memory related illnesses – when dementia, alzheimers, delirium or other memory related illnesses cause confusion, a sense of disorientation and a mixture of emotions which threatens the safety of the individual.

Loneliness – when someone needs company to make them feel revived and positive.

Struggling to do simple household tasks such as laundry, cooking and shopping which result in the person’s house become messy and dirty and the person not eating nutritious meals, taking their medication when needed, keeping hydrated and letting their personal care/personal hygiene slip.

Palliative care – we offer live-in palliative care enabling people to spend their last days in the comfort of their own home unless specialist medical treatment in a hospital or hospice is needed.

It’s always best to act sooner rather than later but The Private Home Care Agency Ltd are here to assist at any point.

What support can I expect from The Private Home Care Agency Ltd?

We don’t just source, vet and introduce carers, we also offer continual on-going support.

As the carer lives in the house the client will need to adjust to having a new person in the home. The carer will need to discuss with the client where they keep their food or whether they contribute to a shared shop and eat together, when they are able to use the washing machine for their own clothes – although many take their own clothes home to wash, when they can take a break during the day and when is the best time of day for them to take a bath or shower.

If there are any issues with any of the ‘living arrangement’ things, The Private Home Care Agency Ltd will visit and discuss the issues and make sure they are resolved.

If the carer has an urgent problem and needs to leave – the agency will provide a new carer.

Usually we have two live-in carers sharing the rota one week/on/off or two weeks/on/off and they usually cover each other’s holiday but if more care or replacement carer is needed the agency will cover that.

In the unlikely event of the carer and client not getting on the agency will provide a new carer.

If the client needs additional support such as a night waking carer – the agency will visit the client, discuss and then source, vet and introduce a night waking carer.

If the client is hospitalised the agency will discuss how long the carer will be able to wait for the clients return which will have already been addressed in the contract.

We are a small agency and pride ourselves on the wonderful support we give to both clients and carers.

How do you vet your carers

At The Private Home Care Agency Ltd we vet our carers by checking the following:

  • The carer has UK residency and speaks fluent english.
  • The carer has a clean DBS (no criminal record)
  • The carer holds the relevant qualifications and can provide photographic proof. Many of our carers not only hold The Care Certificate or an NVQ 2 or 3 in health and social care but additional qualifications in dementia or stoma care for example. Many of our carers have a nursing background or degrees in health and social care.
  • The carer has at least two years’ live-in care experience on top of at least one other year of care experience – many of our carers have upwards of ten years experience.
  • The carer has excellent employment references confirming that they are honest, trustworthy, reliable, hard-working, caring, compassionate, competent and good at communicating.
  • The carer also needs to express that they enjoy their work and are willing to work hard for others. The carer’s communication style must show patience, politeness, empathy and refinement.

It’s important that the carer is pleasant as well as competent and suitable for the role.

What our customers say:

"I've been bed-ridden with MS for many years and the care I receive from my carers is second to none. They are absolutely terrific. They're always punctual, professional, friendly and seem to know how to handle anything. If anything is wrong,  they call the doctor.

"We have lovely conversations and they are both very dear to me. They split the week between them which seems to work for all of us."

Sandra, private care patient