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Vetting the carers we introduce

At The Private Home Care Agency Ltd we value the qualifications the carers we meet have obtained and the experience they have gained whilst working in the care industry. We only select carers we feel are competent, kind caring and professional.

Below is the process we use to vet our carers.

Step one: Security checks

The first step when we vet a carer is to check their ID and make sure they have UK residency as well as a clear DBS which confirms that the applicant has does not have a criminal record. They also disclose their vaccination status and whether or not they drive and have a clean driving licence.

Step two: Experience

We feel it is crucial that carers have had at least two years’ care experience working for either a care home or for a domiciliary agency which will have provided the carer with the necessary training which will have been regulated by the CQC. For live-in care we ask that carers have had the two years care experience previously detailed and at least one year on top working as a private carer. Many of our carers have between ten and thirty years’ experience.

Step three: Qualifications

The third step is to ensure that the carer holds The Care Certificate which looks at the 15 standards in care, an NVQ 2, 3 or higher in health and social care, a degree in social care or background in nursing. We are also interested in additional qualifications – courses taken in dementia and stoma or catheter care for example.

Step four: Work ethic

Using our knowledge and experience from working within the care industry, we assess the carer’s attitude towards their work by asking a set of questions via a set of informal phone conversations. These phone conversations are key to us assessing the communication skills of the carer. In short, we want to know that the carer we place with you is approachable, compassionate, professional and caring.

Step four: Taking up references

If we feel that the carer has enough experience, the right training and qualifications and demonstrates that he or she can communicate well and is compassionate, hard-working and caring we then take up references. We need to know that this applicant is reliable, honest, trust-worthy, punctual, competent and professional.

Step five: Meeting the carer in person

Checking that the carer is punctual, polite, well presented, professional and pleasant.

Step six: Introducing the carer to the client

This meeting is kept light, letting them gently talk and get to know a little about each other. Often the client will ask the carer about previous experience and the carer will be shown the bedroom put aside for him or her.

Social distancing is observed as well as the wearing of face masks inside the client’s home and we will make sure all the relevant issues to do with taking on a carer are spoken about. We keep things very light and friendly – it feels just like a cup of tea and a chat – and we try not to take up too much of your time.

After meeting up the client and carer usually know straight away if they would like to proceed and if they do then it is up to us to arrange things for you including providing you with contracts. The carer is self-employed and we are an introductory agency. The contracts we provide explain this in greater detail.

What one of our live-in carers says:
"When one is passionate about providing quality care for the families we have the privilege to work for, it's always refreshing to be introduced by an agency that puts their clients' needs first.
Penny has demonstrated the importance of putting her clients first by looking after the families and the carers as well. It makes the working environment feel more like home than a job. I would recommend the service to and carers who are passionate about person-centred care."
Beki, Private Live-In Carer